An Outsourcing Firm that Understands the Value of Outsourcing to Others

This global employment agency specializes in outsourced human resources and provides all HR related services to companies around the world. Their headquarters are in Baltimore, MD with almost 80 locations across the country. Their infrastructure is to have information hubs that provide their clients with the equivalent of a Fortune 100 HR department for companies of all sizes.

SI2 was initially their “technical partner”. SI2 was the outsourced resource for their clients that needed IT assistance or to hire IT staff.  They like to say “in this day and age there are too many aspects of identifying a technically qualified candidate for a specific client’s needs and corporate culture”.

Despite assisting their clients they weren’t directly a client of SI2. As most technology eventually needs maintenance or support, the agency had some printers fail and their own help desk was not able to assist. After their effort to escalate this within their company they quickly found out how difficult it was to support printers.

When they asked SI2 for advice, they were not aware SI2 could handle this problem and resolve it quickly. SI2 solved the initial problems and then created a maintenance, service and warranty program that worked within the structure of their internal IT support department. SI2 services all of their printers in 78 locations across the country and none of them break anymore. SI2 keeps them up and running.

Today an SI2 TechAssist Services Agreement gives them a level of protection that’s usually available to only much larger companies. SI2 handles their day-to-day needs with onsite and virtual tech support and a detailed monthly maintenance checklist. But more than that, the company has found a trusted partner that helps them plan their future IT investments and staffing needs more carefully.

This is a company that knows a lot about benefits. Ask them and they’ll tell you that the biggest benefit of working with SI2 is that they are a consistent and reliable technology management and support services partner.