Demonstrating the Cost-Benefit Analysis of TechAssist to an Accounting Firm

Accounting firms are like most professional services firms. Engage and win clients, bill for time, collect bill, repeat. However, accountants are a special breed because they evaluate the cost and benefit of every investment. Spikes in their work that can bring an IT infrastructure to its knees if not managed properly.

For many accounting firms, including this one, tax time (Jan-April) can be intense and full of crisis which could have tremendous negative impact on workflow for delivering all of their client’s tax returns and related documents on time. This firm serves many small businesses and high net worth individuals across the country.

To manage their costs, SI2 was initially brought into assist with small projects and provide pointed solutions that realize a solid return on investment. However, they were really struggling with their overall IT equipment and services expenses. It was reaching the point of diminishing returns – spending more money was not getting the benefit or scale they were expecting or needed.

During the last tax season, workflow hit a wall and a small crisis erupted that could have cost the firm many clients.

SI2 came in and spent whatever time was needed, sometimes into the wee hours of the morning with the accountants to ensure that everything was brought back online and would continue to run smoothly. SI2 was in constant contact and had a presence that saw them through a very successful tax season.

Afterward, the accounting firm signed a TechAssist contract so that SI2 can be their virtual IT department and only a phone call away.

The best part? They are thrilled that for the first time in their history, their IT line item is a fixed expense…