From One PC to the Entire Enterprise
A remodeling company based in Towson, MD and do work all over the Mid-Atlantic approached SI2 to assist them initially with desktop support and at their corporate headquarters. In a short period of time, SI2’s role expanded into their virtual IT department taking care of procurement, installation, network management and desktop support across the enterprise.
SI2 established a plan that supported all of their IT needs that included pre-scheduled visits, remote technical support, project management, best practices, IT planning and a remote help desk. By utilizing the help desk, the company could create tickets, request service, track the status of current tickets and look at their history. By periodically reviewing the history of service tickets, trends are identified and corrective action is taken.
Recently, they wrote a letter expressing their happiness with the solution:
“Being in the construction business our equipment in the field takes a beating. We were replacing laptops more than we cared too…
We are a very dynamic office environment; people’s roles are changing constantly, remote sales force, and four different physical locations- can’t imagine a more difficult set of challenges for an IT professional.
We tried to do it ourselves and couldn’t – SI2 does a great job keeping our computer systems going. Our people couldn’t be happier with the service we receive.
On top that, being in the construction business our equipment in the field takes a beating, making us replace laptops more than we ever wanted. As soon as we brought this to the attention of SI2, your team did a fantastic job evaluating how we used the laptops in the field and came back with two equipment options. This resulted in us going with a more durable laptop and continues to let our people use the machines everywhere.
SI2 has helped us save more money in the long run and made our entire company more productive.“
When it comes to surpassing expectations, SI2 is great at solving small problems or supporting entire enterprises.
